RETURN POLICY
This policy describes returns and coverage provided directly by LowFi Installers. It does not limit any rights that cannot be waived under applicable law.
Return period beginning on the date a refurbished NOMAD system is delivered.
Dell USA warranty included with the Dell Certified Refurbished system.
Coverage for qualifying defects and component failures during normal use, regardless of brand.
RETURN AND COVERAGE PERIOD
The applicable return or coverage period begins on the date the system is delivered to the original purchaser and applies only to hardware supplied as part of the purchased NOMAD system.
Standard and Rugged refurbished systems may be returned within 30 calendar days of delivery. The Dell Certified Refurbished Rugged AI system includes a one-year Dell USA warranty. New systems are covered for one year by LowFi Installers. Return requests and claims must be reported before the applicable period expires.
REFURBISHED SYSTEMS
Refurbished hardware is generally 6–10 years old, may be supplied by any manufacturer, and may show normal signs of prior use.
30-DAY RETURNS
The original purchaser may request a return within 30 calendar days after delivery. Contact LowFi Installers before shipping the system; all returns require prior authorization and written return instructions.
REFURBISHED CONDITION
- › Systems may have missing port covers or doors.
- › Some accessory or input/output ports, including USB ports, may be non-functional.
- › Cosmetic wear, scratches, dents, finish damage, and other signs of prior use may be present.
- › Battery capacity and runtime vary by unit.
DELL CERTIFIED AND NEW AI SYSTEMS
The Dell Certified Refurbished Rugged AI system includes a one-year Dell USA warranty. Warranty service, eligibility, and remedies are governed by Dell's applicable warranty terms.
For new NOMAD systems, LowFi Installers accepts qualifying hardware claims for one year. This coverage is provided by LowFi Installers and is not a copy, transfer, or extension of a manufacturer warranty.
JACKERY LIMITED WARRANTY
1. LIMITED WARRANTY
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the “Warranty Period” section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
2. WARRANTY PERIOD
- › 3 years warranty — Jackery 3000 Pro Series / 2000 Pro Series / 2000 Plus Series / 1500 Pro Series / 1000 Pro Series / 1000 Plus Series / 300 Plus Series, related accessories and Solar Panel Connector.
- › 2 years warranty — Jackery 1500 Series / 1000 Series / 500 Series / 300 Series / 240 Series / 160 Series / SolarSaga 200W / 100W / 80W, related accessories and carrying case.
- › A 6 month warranty on renewed Jackery products.
In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
GENERAL EXCLUSIONS
Unless required by applicable law, coverage does not include:
- › Accidental damage, drops, impact, liquid damage, misuse, neglect, or improper storage.
- › Damage caused by unauthorized repair, modification, or replacement parts.
- › Software changes, configuration issues, malware, or loss of customer data that do not result from a covered hardware defect.
- › Problems caused by accessories, chargers, or equipment not supplied with the NOMAD system.
RETURN AND CLAIM PROCESS
- A.Contact LowFi Installers with the customer or order number and either a return request or a description of the hardware problem.
- B.For hardware claims, we may conduct reasonable initial diagnostics by email or phone and request relevant photos, video, or a remote session with the customer’s permission.
- C.If the issue appears eligible, we will provide written instructions for the next step. Do not ship a system without prior authorization.
- D.After evaluation, LowFi Installers will determine whether the appropriate remedy is repair, replacement, an authorized return, or manufacturer service.
Contact LowFi Installers
Email support@lowfi.us with your customer or order number and your return request or a description of the hardware issue. We will respond with return or diagnostic instructions.